Membership Dues:

Membership dues are non-refundable. Once paid, membership fees cannot be refunded, transferred, or prorated for any reason.

Educational Programs and Events:

Refunds for educational programs and events are available according to the following guidelines:

• Refund requests made more than 30 days before the start date of the program or event may be eligible for a full refund, minus any applicable processing fees.
• Refund requests made within 30 days of the start date of the program or event may be subject to a partial refund, determined on a case-by-case basis.
• No refunds will be issued for cancellations made less than 7 days before the start date of the program or event.

In some cases, credits may be offered for future programs or events instead of a refund.

Products and Publications:

Refunds for products and publications (e.g., books, journals, software) are available under the following conditions:

• Items must be returned in their original condition and packaging.
• Refund requests must be made within 30 days of the purchase date.
• Shipping and handling charges are non-refundable.
• A restocking fee may apply to certain items.

Digital products (e.g., e-books, software downloads) are non-refundable once the product has been accessed or downloaded.

Credentialing and Certification:

Refunds for credentialing and certification fees are subject to the policies and procedures outlined in the respective credentialing program's guidelines. Please refer to the specific program documentation for details.

Exceptions:

The AAID reserves the right to review refund requests on a case-by-case basis and may make exceptions to the above policy in extenuating circumstances.